Terms of service

Kalyuga – Terms of Service

1. Introduction

Welcome to Kalyuga. These Terms of Service govern your access to and use of our website, including browsing, purchasing products and interacting with our services.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

2. Products and Descriptions

Kalyuga offers boys' ethnic wear and related products. We make reasonable efforts to display accurate product descriptions, images, colours, sizes and prices.

Actual colours may vary slightly depending on screen settings and lighting. Please review the product description and size information carefully before placing an order.

If a product has a material discrepancy from its description or is supplied incorrectly, our Return, Refund & Replacement Policy and applicable law will apply.

3. Prices and Payments

All prices will be displayed on the website in the currency shown at checkout. Any applicable shipping charges or other charges will be displayed before you complete your purchase.

Online payments are processed through the payment providers made available at checkout. Kalyuga does not ask customers to share payment passwords, PINs or OTPs with us.

An order is not considered paid merely because it has been placed. Payment confirmation and order processing are subject to the selected payment method.

4. Orders and Acceptance

After placing an order, you may receive an order confirmation by email or another communication method.

Order confirmation does not guarantee acceptance where an order requires further verification. If we cannot fulfil an order, we will inform you and arrange any cancellation or refund required under applicable law.

Please provide accurate contact and delivery information when placing an order.

5. Product Availability

Products and sizes are subject to availability. We make reasonable efforts to keep inventory information accurate.

If an item becomes unavailable after an order is placed, we will contact the customer to explain the available options and provide any refund or other remedy required under applicable law.

6. Shipping and Delivery

Orders will be shipped to the delivery locations offered at checkout. Estimated delivery times are indicative and may vary due to courier delays, weather, operational issues or other circumstances beyond our reasonable control.

Shipping charges, delivery estimates and relevant conditions will be displayed or communicated to the customer.

For further details, please refer to our Shipping Policy.

7. Returns, Replacements and Refunds

Return, replacement, exchange and refund requests are handled according to our published Return, Refund & Replacement Policy, subject to applicable consumer protection laws.

Where website credits are offered, their terms and validity will be communicated to the customer. Website credits will not replace a refund or other remedy required by law.

8. Customer Responsibilities

Customers are responsible for providing accurate order, contact and delivery details and for reviewing the selected products, sizes and quantities before completing a purchase.

Customers must not misuse the website, interfere with its operation, submit fraudulent orders or use the website for unlawful purposes.

9. Intellectual Property

Website content, including brand elements, text, graphics, product photographs and other materials, may be owned by Kalyuga or used with permission.

You may not reproduce, distribute or commercially use our content without prior permission, except where permitted by law.

10. Website Availability and Errors

We aim to keep our website available and information accurate. However, temporary interruptions, technical errors or inadvertent listing mistakes may occur.

If an error materially affects an order, we will contact the customer and resolve the issue fairly and in accordance with applicable law. Nothing in these terms removes any consumer rights available under law.

11. Limitation of Liability

To the extent permitted by applicable law, Kalyuga will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.

12. Privacy

Personal information is handled in accordance with our published Privacy Policy. Please review that policy to understand how information is collected, used and protected.

13. Complaints and Customer Support

If you have a question or complaint about an order, please contact us using the customer support details published on our website.

Please include your order number and a clear description of the issue so that we can assist you.

14. Changes to These Terms

We may update these Terms of Service when our business practices, website features or legal requirements change. The updated version will be published on this page with the revised effective date where appropriate.

Changes will not remove rights that customers have already acquired under applicable law.

15. Governing Law

These terms are governed by the applicable laws of India. Any dispute will be handled by the competent authorities or courts in accordance with applicable law.