Shipping policy

Shipping Policy – Kalyuga

At Kalyuga, we want your little one's ethnic-wear shopping experience to be smooth and hassle-free. We carefully prepare every order and work to deliver your products as quickly as possible.

1. Order Processing and Dispatch

Orders are generally processed and dispatched within 1–2 business days after the order is confirmed.
Business days exclude Sundays and public holidays.
Orders placed during sales, festive seasons, or periods of unusually high demand may take additional time to process.
You will receive an order confirmation after placing your order. Shipping or tracking details will be shared once your order has been dispatched, where tracking is available.

2. Estimated Delivery Time

Orders are estimated to arrive within 3–5 business days after dispatch for most serviceable locations in India.
Delivery timelines are estimates and are not guaranteed. Actual delivery may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.
Deliveries to remote areas or locations with limited courier services may take longer.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Please review the final order amount, including shipping charges, before placing your order.

4. Order Tracking

Once your order has been dispatched, we will share tracking information where available. You can use the tracking details to check the status of your shipment.

If you have not received tracking details or need help with your order, please contact us at kalyuga104@gmail.com.

5. Incorrect Address or Unsuccessful Delivery

Please ensure that your shipping address, PIN code, and contact number are accurate when placing your order.

If a delivery attempt fails because the address is incorrect, the recipient is unavailable, or the courier cannot reach the recipient, delivery may be delayed. Any additional shipping charges, where applicable, will be communicated to you before they are applied.

6. Delayed, Lost, or Damaged Shipments

If your order is delayed beyond the estimated delivery window, please contact us at kalyuga104@gmail.com so we can help check its status.

If your parcel arrives damaged, or you receive an incorrect item, please contact us promptly with your order number and clear photographs of the parcel and product. We will review the issue in accordance with our Return, Refund & Replacement Policy and applicable consumer-protection laws.