Refund policy

Kalyuga – Return, Refund & Replacement Policy

At Kalyuga, we want every customer to have a smooth and satisfying shopping experience. Please read our Return, Refund & Replacement Policy carefully before placing an order.

1. Eligible Returns and Replacements

We accept return or replacement requests for items that:

  • Arrive damaged or defective.

  • Are different from the product ordered.

  • Have a manufacturing defect or a material discrepancy from the product description.

Please contact us within 3 days of delivery with your order number, clear photographs of the item and packaging, and a brief description of the issue.

Unboxing Video Requirement

To help us verify claims involving damaged, defective or incorrect items, customers are requested to record a continuous, unedited video while opening the parcel.

The video should clearly show:

  • The sealed parcel and shipping label.

  • The invoice included with the parcel.

  • The opening of the package.

  • The item received and any visible damage or discrepancy.

Please retain the original packaging, tags and invoice until your request has been resolved. The video and supporting evidence will help us investigate and process your request efficiently.

If you cannot provide an unboxing video, please contact us with the photographs and other information available. Each request will be reviewed individually. The absence of a video will not automatically remove any rights or remedies available under applicable consumer protection law.

2. Size Exchanges

We understand that finding the right fit for your child is important. Size exchanges may be requested within 3 days of delivery and are subject to availability of the requested size.

Items submitted for a size exchange must be unused, unworn, unwashed and returned with their original tags and packaging intact.

If the requested size is unavailable, Kalyuga will discuss the available options with the customer, which may include website credit or another remedy agreed upon, subject to applicable law.

If the size supplied differs from the size ordered, the request will be handled as an incorrect-item issue rather than a customer-selected size exchange.

3. Items Not Ordinarily Eligible for Return or Exchange

We do not ordinarily accept returns or exchanges for:

  • Change of mind or personal preference.

  • Incorrect size selection by the customer, except where the item supplied differs from the size ordered or is defective or misdescribed.

  • Items that have been worn, washed, altered or damaged after delivery by the customer.

These exclusions do not limit any rights or remedies available to customers under applicable law.

4. Return Shipping Charges

For items confirmed to be damaged, defective or incorrectly supplied, Kalyuga will bear the reasonable return shipping cost and provide the appropriate remedy in accordance with applicable law.

For approved size exchanges, any applicable shipping charges will be communicated to the customer before the exchange is processed.

Please contact Kalyuga and receive return instructions before sending an item back.

5. Refunds and Website Credits

Where legally permitted, Kalyuga may offer website credits as a resolution for an eligible return or exchange, with the customer's agreement.

Website credits will be valid for 12 months from the date of issue and may be used toward eligible purchases on the Kalyuga website before expiry.

Website credits are non-transferable and cannot be exchanged for cash, except where required by applicable law or where Kalyuga agrees otherwise.

For damaged, defective, incorrect or misdescribed items, Kalyuga will provide the refund or other remedy required under applicable law. Website credits will not replace a legally required refund.

For cancelled orders or other approved refunds, Kalyuga will communicate the available resolution and process it in accordance with applicable law.

6. How to Request a Return or Replacement

To request assistance, please contact Kalyuga with the following information:

  • Order number.

  • Customer name and contact details.

  • Description of the issue.

  • Clear photographs or videos of the item and packaging, where available.

  • A copy or photograph of the invoice, where available.

Our team will review the request and communicate the next steps. Please wait for return instructions before dispatching any item back to us.

7. Order Cancellations

If you wish to cancel an order, please contact Kalyuga as soon as possible before dispatch.

Orders that have already been dispatched may require a different cancellation or return process. This section does not affect any cancellation or refund rights available under applicable law.

8. Contact Information

For return, refund or replacement assistance, please contact Kalyuga using the customer support details published on our website.

Please include your order number in your message so that we can assist you more efficiently.

9. Policy Compliance

Kalyuga reviews return, refund and replacement requests individually and may request reasonable supporting information to investigate a concern.

This policy is subject to applicable Indian consumer protection and e-commerce laws. Nothing in this policy is intended to exclude or restrict any statutory consumer right or remedy.